Privacy Policy
This policy explains what information the Exo Pest customer portal handles and why. It covers the portal only — for questions about your service account, contact the Exo Pest office.
Account information
When you create a portal account we store the email address you sign up with, the name you provide, and a securely managed password handled by our authentication provider. We use this to identify you and keep your account accessible only to you.
Contact information
The portal displays the phone numbers, email addresses and service address already on file for your Exo Pest account so you can confirm they are correct. Changes to those details are made by the office, not in the portal.
Service and account information from Exo Pest
To show your plan, service history and upcoming visits, the portal retrieves your account record from FieldRoutes, the service management system Exo Pest uses to run its business. That information is shown to you only after you sign in.
Billing information
Your balance, recent invoices and recent payments are displayed for convenience. Payments themselves are handled outside the portal in Exo Pest's billing portal. The portal does not collect or store full payment card details.
Re-service requests
When you submit a re-service request we store the pest concern, notes and scheduling availability you provide, along with the time of the request, and we pass that information to the Exo Pest office so a technician or scheduler can follow up.
Assistant messages
Messages you send to the assistant are stored so the conversation can continue and so Exo Pest can review support quality. Assistant conversations are removed after roughly 90 days.
Authentication and security
Access to the portal requires signing in. Your account data is scoped to your own login, and administrative tools are limited to Exo Pest staff accounts. Passwords are managed by our authentication provider and are never visible to Exo Pest staff.
How we use your information
Information in the portal is used to operate the portal itself and to provide pest control services: showing your account, taking re-service requests, answering your questions, and displaying billing status. It is not used for advertising.
Retention
Portal account records and re-service requests are kept as long as they are useful for servicing your account and for Exo Pest's business records. Assistant conversations are removed after roughly 90 days. Your Exo Pest service and billing history is retained by the office in its own systems.
Service providers
Operating the portal requires a small number of providers acting on Exo Pest's behalf: a hosting provider for the website, Supabase for the database and authentication, FieldRoutes for service and billing records, and an AI provider that generates assistant replies. They receive only what is needed to perform their function.
Questions
If you have a privacy question or want to know what information Exo Pest holds about you, contact the Exo Pest office directly. See the Contact & Support page.